How to Track

🔎 Order Lookup

Use the tracker above to see the latest updates on your order.
Have your order number (Z#####) and the email or phone you used at checkout.

What the statuses mean

  • Order Confirmed – We received your order and sent a confirmation email.

  • Processing – We’re preparing your items (quality check/packaging).

  • Shipped – Your package has left our warehouse and is with the carrier.

  • Out for Delivery – It’s on the truck and arriving today.

  • Delivered – Marked delivered by the carrier.

Note: Tracking may take 24–48 hours to update after you receive a shipping email.

Typical timelines

  • Processing time: 1–3 business days

  • USA shipping: 3–8 business days after dispatch

  • International shipping: 7–15 business days after dispatch

  • Preorders or custom options may add 2–5 business days.

(Times are estimates—carrier delays, holidays, or weather can extend delivery.)

FAQ

I can’t find my order confirmation.
Check spam/junk for an email from Amour Luxe. Still stuck? Contact us Team@amourluxe.co and we’ll resend it.

Tracking shows “Delivered” but I don’t have it.

  1. Check with family/roommates/neighbors.

  2. Look around porches, mailrooms, parcel lockers.

  3. Wait 24 hours—carriers sometimes scan early.
    If it still hasn’t arrived, contact us and we’ll help.

I entered the wrong address.
Message us ASAP. If the order hasn’t shipped, we’ll update it. If it has shipped, we’ll work with the carrier on options.

Part of my order arrived, the rest didn’t.
We may ship items separately to speed delivery. Each parcel will have its own tracking number.

Will I pay customs/VAT? (International)
Local duties/taxes may apply and are paid by the recipient if charged by customs.

Need help?

We’re here for you.

For returns or exchanges, see our Refund Policy.